Whether you’re joining us for your very first ski lesson or planning a guided powder adventure, here are answers to the questions we receive most often. If you can’t find what you’re looking for, feel free to contact our team, we’re always happy to help.

Programs

What programs do you offer?

We offer premium Private Ski Lessons, Private Snowboard Lessons, Mountain Guiding, and Professional Photography experiences.

Whether you’re learning for the first time, improving your technique, exploring Niseko’s famous powder, or simply wanting incredible memories of your holiday, we have a program designed for you.

What’s the difference between a lesson and mountain guiding?

Private lessons focus on improving your skiing or snowboarding through personalised coaching.

Mountain Guiding is designed for experienced skiers and riders who want to discover the best terrain and snow conditions in Niseko. Unlike many guiding companies, all of our guides are also certified instructors, meaning they can provide technical coaching whenever needed—not just show you around the mountain.

Why choose a private lesson instead of a group lesson?

Your lesson is completely tailored to you.

Private lessons allow you to progress faster, choose your own pace, avoid waiting for other guests, and enjoy a fully personalised experience with one dedicated instructor.

How many people can join one lesson?

Each private lesson accommodates up to 4 guests of a similar ability level.

If your group has significantly different abilities, we may recommend separate instructors so everyone gets the most from their day.

Can children join?

Yes.

We teach:

• Ski: from 3 years old
• Snowboard: generally from 5 years old

For young children and first-time skiers, we recommend one instructor per child for the best learning experience.

Can adults and children learn together?

Yes, if everyone has a similar ability level and learning pace.

For families with young children or mixed abilities, separate instructors often provide a more enjoyable experience for everyone.

How is my ski or snowboard level determined?

We’ll ask a few questions during booking about your previous experience and goals.

Your instructor may also adjust the lesson plan on the day depending on your confidence, weather, and snow conditions.

Pricing & What’s Included

How much do your programs cost?

Program prices vary depending on the lesson type, duration and season.

Please visit our Pricing page for the latest rates.

What’s included in the lesson price?

Your booking includes a qualified instructor or guide and personalised coaching throughout your program.

Lift passes, rental equipment, meals and transportation are not included unless stated otherwise.

Do I need my own equipment?

Yes.

Rental equipment is available throughout Niseko if required.

For Backcountry and Touring programs, avalanche safety equipment is mandatory and can also be rented.

Equipment & Preparation

What do I need to bring?

Please bring:

• Lift pass
• Ski or snowboard equipment
• Warm waterproof clothing
• Gloves
• Goggles
• Water

For full-day lessons, we also recommend bringing snacks.

What should I wear?

Dress in warm, waterproof layers with ski socks, gloves and goggles. A helmet is highly recommended.

Not sure what to wear? Read our Beginner’s Guide for a complete clothing checklist.

Booking & Payment

How do I book?

Book directly through our website or contact our Guest Services team.

Once availability is confirmed, we’ll send payment instructions to secure your reservation.

How and when do I pay?

Full payment is required within 48 hours of booking confirmation.

We accept both credit card and bank transfer.

Can I request a specific instructor?

Yes.

If your preferred instructor is available, we’ll do our best to accommodate your request.\

Can I change my booking after confirming?

Yes.

Changes to your meeting location, lesson time or participant numbers should be requested before 6:00 PM on the day before your program.

Changes are subject to availability and any applicable price adjustments.

Cancellation & Weather

What is your cancellation policy?

All cancellations include a 5% processing fee.

• More than 30 days: 95% refund
• 14–30 days: 50% refund
• Within 14 days: Non-refundable

Please see our Terms & Conditions for full details.

What happens if the weather is bad?

Lessons generally continue in snowy or windy conditions.

If lifts are closed for safety reasons and your program cannot be rescheduled, we’ll refund your payment minus the 5% processing fee.

Can I receive a refund if I arrive late or decide not to ski?

Unfortunately not.

Late arrivals, missed lesson time, weather preferences and changing snow conditions are not eligible for refunds or compensation.

Safety

Is travel insurance required?

While not mandatory, we strongly recommend travel insurance that covers skiing and snowboarding.

If you’re joining a Backcountry or Touring program, your policy should also include off-piste or backcountry activities.

Do I need avalanche equipment?

Only for Backcountry and Touring programs.

Avalanche safety equipment is mandatory and can be rented if you don’t have your own.

Still have questions?

If you can’t find the information you’re looking for, please get in touch with our Guest Services team.

We’re always happy to help you plan the perfect Niseko experience.